Shipping & Return Policy

Shipping

  • Shipping is free above Rs. 650 Order.
  • Dispatch in 2-4 days/Delivery in 8-9 days.
  • COD available (@ ₹ 80/- extra charges)
  • Shipping delays only in case of high-demand designs and festivals rush.

Return, Damages, Exchange, Exceptions and Refund Policy

We have a 48 hour return policy, which means you have 48 hours after receiving your item to request a return.

Return only when the piece is damaged or not  as per the size chart. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@theclosetstore.in or +91 79050 93208. Please note that returns will need to be sent to the following address: 

The Closet Store by Himanshee, Flat A-1402, Tower A, Ace City Noida Extension, Sector 1, Greater Noida West, 201306 Gautam Buddha Nagar Uttar Pradesh, India

Items sent back to us without first requesting a return will not be accepted. If your return is accepted:

  • Option1: Send us the item via courier and your amount of courier will be refunded once item received (along with product refund amount). 
  • Option 2: We’ll send you a return shipping label (if service is available), as well as instructions on how and where to send your package. 

You can always contact us for any return question at support@theclosetstore.in.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as free gifts with order). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on item purchased with gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@theclosetstore.in.